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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A context menu will show up. It offers detailed information about all the actions that you can perform on the page in question. Each pop-up window shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of instructional video clips explaining how to work with our Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you searching for, explore our extensive FAQ section, which contains questions asked by real people and offers practical solutions. We regulary "revamp" our Frequently Asked Questions database with new entries in order to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, we have a excellent team of client support engineers available 24/7/365 and eager to help you with any problem. Each support ticket you open will be replied to within 60 minutes (the average support ticket response time being only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 290293

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com